Legal

Terms of Service

Last updated: September 13, 2026

This document is provided as a plain-language draft and is not a substitute for advice from a qualified attorney, particularly regarding SMS/telemarketing law (TCPA) and data protection law (GDPR) in the jurisdictions you and your clients operate in.

1. Who you're contracting with

NexAgent is operated by Maher Gamal, an individual sole proprietor (enskild näringsidkare) based in Sweden. NexAgent is not a registered company — "NexAgent" is a trade name only. By subscribing, you are entering into this agreement directly with Maher Gamal, who carries unlimited personal liability under this agreement.

2. The service

NexAgent is a service for roofing contractors ("Client," "you") that: (a) provides a dedicated phone number that forwards calls to your mobile; (b) when a call to that number is not answered, or someone texts that number, replies automatically by text with your booking link, so the customer can pick a time for you to confirm; and (c) can send an automated text message, after a job is marked complete, to a customer who first contacted you through that number, asking them to leave a Google review.

NexAgent does not answer or speak on calls beyond a short automated voice message, does not book appointments or access your calendar, and does not carry on a text conversation: each customer receives at most one automatic reply in any 12-hour period.

NexAgent uses third-party telephony, messaging, calendar, and AI infrastructure providers to deliver the service. We select these providers carefully but do not control their uptime, and are not liable for outages or failures originating with them.

3. Free trial

New clients receive a 14-day free trial, which starts on the day your NexAgent number goes live. No payment card is required to start a trial. If you take no action by the end of the trial, the service simply stops — you are never automatically charged.

4. Fees and billing

The service is billed at a flat $297/month once you choose to continue after your trial. There is no long-term contract. You may cancel at any time by emailing mate@getnexagent.com; cancellation takes effect at the end of the current billing period, and no further charges will be made.

5. Your responsibilities — consent to text your customers

This is the most important section of this agreement. NexAgent sends automated text messages to your customers only on your instruction, using contact information you provide or that your customer provides to you directly. By using the service, you represent and warrant that:

You have obtained proper prior consent from each customer, sufficient under the U.S. Telephone Consumer Protection Act (TCPA) and any applicable state law, before that customer is contacted by text through NexAgent;
You will not instruct NexAgent to text any number on a Do-Not-Call or opt-out list, or any number that has not affirmatively engaged with your business;
You are responsible for honoring opt-out requests (e.g., "STOP") from your customers going forward, and for your own compliance with telemarketing, consumer-protection, and call-recording laws in the state(s) where you operate.

NexAgent acts on your instructions in sending these messages. Sending an unsolicited or non-compliant text exposes both you and NexAgent to legal risk, including statutory damages of $500–$1,500 per message under the TCPA. Do not use the service to contact anyone who has not given you a valid basis to do so.

6. Acceptable use

You may not use NexAgent to contact anyone outside the ordinary course of a completed or in-progress roofing job with your own customer, for unrelated marketing, for harassment, or for any unlawful purpose.

7. No guarantee of results

NexAgent sends the text messages described in section 2. We do not guarantee any specific number of booked jobs, reviews received, or revenue outcome. AI-generated responses can be inaccurate — see section 7a — and you remain responsible for confirming appointment details with your customer.

7a. AI-generated content, and what it can get wrong

The messages NexAgent sends to your customers are drafted by artificial intelligence supplied by third-party model providers. AI makes mistakes. Output may be inaccurate, incomplete, out of date, or misleading, and it may be confidently specific and still be wrong. It is not a quote, not a commitment, not a diagnosis of a roof, and not professional advice.

Because these messages go out under your business name, you are responsible for reviewing what is sent on your behalf, for correcting anything wrong, and for confirming appointment times, pricing, scope of work, and any other commitment directly with your customer before it is relied on. NexAgent instructs the assistant to give no prices, no diagnoses, no timelines and no guarantees, and to say in its first message that it is an automated assistant; those are safeguards, not guarantees, and an AI can disregard them.

To the maximum extent permitted by law, Maher Gamal is not liable for any error, omission, or inaccuracy in AI-generated content, nor for any loss, cost, dispute, or damage arising from your or your customer's reliance on it. You assume the risk of relying on AI-generated output without independently confirming it. This section is subject to section 9 and does not exclude any liability that cannot be excluded under applicable law.

8. Disclaimer of warranties

The service is provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement.

9. Limitation of liability

To the maximum extent permitted by law, Maher Gamal's total liability arising out of this agreement will not exceed the fees you paid in the three (3) months prior to the claim. Neither party is liable for indirect, incidental, or consequential damages.

10. Indemnification

You agree to indemnify and hold Maher Gamal harmless from any claim, fine, or legal action arising from your failure to obtain valid consent from a customer prior to that customer being contacted through NexAgent, or from your violation of this agreement or applicable law.

11. Data

Information about what data is collected and how it's used is described in the Privacy Policy.

12. Governing law

This agreement is governed by the laws of Sweden, without regard to conflict-of-law principles. This does not limit any mandatory consumer-protection or data-protection rights you or your customers may have under the law of your own country, which cannot be waived by this agreement.

13. Changes to these terms

We may update these terms as the service evolves. Continued use after an update means you accept the revised terms. Material changes will be communicated by email.

14. Contact

Questions about these terms: mate@getnexagent.com